AI Helper - Support

Need help with the AI Helper app or have questions about its features? You're in the right place. Below, you'll find answers to frequently asked questions and ways to contact us for further assistance. We're here to ensure you get the most out of your AI conversations.

Frequently Asked Questions (FAQ)

• 1. How do I start chatting with the AI?
  Simply type your message in the text field at the bottom of the screen and tap the send button. The AI will respond to your questions and engage in conversation with you.
• 2. What is the subscription requirement?
  AI Helper requires a monthly subscription to access chat features. This ensures you get reliable, high-quality AI responses and priority support.
• 3. How do I subscribe to the premium service?
  When you first open the app, you'll see the subscription screen. Tap "Subscribe" to purchase the monthly subscription through the App Store. You can also access this from the menu (three dots) in the top right.
• 4. Can I restore my subscription on a new device?
  Yes! If you've previously purchased a subscription, tap "Restore Purchases" on the subscription screen to restore your access on any device using the same Apple ID.
• 5. How do I clear my chat history?
  Tap the menu button (three dots) in the top right corner and select "Clear Chat" to remove all messages and start fresh.
• 6. Why am I seeing "Premium subscription required" error?
  This appears when your subscription has expired or hasn't been properly activated. Try restoring purchases first, or renew your subscription through the App Store.
• 7. What AI model does the app use?
  AI Helper uses the advanced GPT-4.1-nano model to provide intelligent, helpful responses to your questions and conversations.
• 8. Can I copy text from AI responses?
  Yes! AI responses support text selection, so you can tap and hold to select and copy any part of the AI's message.

Troubleshooting

• App crashes or freezes:
  Try force-closing the app and reopening it. If issues persist, restart your device or reinstall the app.
• Messages not sending:
  Check your internet connection and ensure your subscription is active. The app requires both internet access and an active subscription to function.
• Subscription not working:
  First, try "Restore Purchases" on the subscription screen. If that doesn't work, check your App Store subscription status in Settings > [Your Name] > Subscriptions.

Contact Support

If you didn't find the answer you're looking for, or if you need further assistance, feel free to reach out to us. We'll get back to you as soon as possible.

Email: volodymyr.sichka@gmail.com

Feedback

We value your feedback! If you have suggestions, improvements, or feature requests, please send them to the email above. Your input helps us make AI Helper better for everyone.

Privacy & Security

Your privacy is important to us. All conversations are processed securely, and we don't store your personal messages longer than necessary to provide the service. For detailed information about how we handle your data, please refer to our Privacy Policy.