ID Wallet - Support

Need help with the ID Wallet app or have questions about its features? You're in the right place. Below, you'll find answers to frequently asked questions and ways to contact us for further assistance. We're here to ensure you get the most out of ID Wallet.

Frequently Asked Questions (FAQ)

• 1. How do I create a new card?
  Tap the "New Card" button on the home screen, enter a title for your card, add a QR code (by scanning, importing from photos, or typing text), optionally set an expiration date and location, choose a color, and tap "Save."
• 2. What are the different ways to add a QR code?
  You can add QR codes in three ways: scan an existing QR code with your camera, import an image containing a QR code from your photo library, or manually type text that will be converted into a QR code.
• 3. How do I export a card to Apple Wallet?
  Open any saved card by tapping on it, then tap the "Export to Apple Wallet" button. The card will be added to your Apple Wallet app as a pass with your QR code, colors, and optional expiration date and location.
• 4. Why does the app need camera permission?
  Camera permission is required to scan QR codes directly using your device's camera. You can still use the app without camera access by importing QR codes from photos or entering text manually.
• 5. Why does the app need photo library permission?
  Photo library permission allows you to import images containing QR codes from your photos. This is optional and you can still create cards by scanning or typing text.
• 6. What is the location feature used for?
  Adding a location to your card makes the pass appear on your lock screen when you're near that location. This is useful for membership cards, tickets, or passes you need at specific places.
• 7. Does the app sync my cards across devices?
  No. Currently, all cards are stored locally on your device. Cards are not synced to iCloud or other devices.
• 8. Can I edit a card after creating it?
  Yes. Open any card from the list and tap the edit button to modify the title, QR code, expiration date, location, or color.
• 9. How do I delete a card?
  Open the card and tap the delete button in the edit view.
• 10. Can I remove a pass from Apple Wallet?
  Passes must be deleted manually from the Apple Wallet app. ID Wallet cannot remove passes programmatically once they've been exported.

Contact Support

If you didn’t find the answer you’re looking for, or if you need further assistance, feel free to reach out to us. We’ll get back to you as soon as possible.

Email: volodymyr.sichka@gmail.com

Feedback

We value your feedback! If you have suggestions, improvements, or feature requests, please send them to the email above. Your input helps us make ID Wallet better for everyone.